La Fitness BBB Reviews: Just in case you were curious

The following grid displays the number and responses to complaints over the last 36 months:
No. of Cmpl Type of Response
266 Making a full refund, as the consumer requested
62 Making a partial refund
480 Agreeing to perform according to their contract
4 Refusing to make an adjustment
30 Refuse to adjust, relying on terms of agreement
0 Unanswered
1 Unassigned
843 Total

http://www.la.bbb.org/Business-Report/LA-Fitness-Sports-Clubs-41156

This is WHY YOU SUCK: Esporta or LA Fitness in Secaucus or whoever you are.........

Gym: ESPORTA,LA Fitness
Location: Secaucus
SECAUCUS (Signature)
485 HARMON MEADOW BLVD
SECAUCUS, NJ 07094
(201) 751-9940

As a new member to the new wonderful Esporta/La Fitness facility in Secaucus NJ i have a few comments.

Who are you guys... Whats your Identity? are you La Fitness are you Esporta? Are you owned by La fitness or do you own LA Fitness? When were you opening your doors again? January, February 20th or "February 25th at 5am". Who and how did you notify of your plans? I didnt get an email or call, fax, letter, note..NOTHING! How about the welcome committee apologizing for the delay, and failure to communicate, or the change in name confusion and some sort of explanation. How about a tour to those who have already sold their soul to you? Why must you only focus on those poor folk that do not know any better.. I mean grant it, the place is beautiful! The machines are on point. The whole set up is perfect. But what about service? How about giving a tour to those new memebers as well. How about a welcome kit, with some schedules and maybe a map or anything... You guys strive yourself on being the top notch high end gym..but i get better service in the DMV. Get your stuff together ESPOR LA Fitness or whatever your name is.


ESPORTA you are on Notice!!